So here I am in Southborough Mass and I forgot to get cash before I left. The good news is I found $30 in the shorts that came out of the wash so I had enough for whatever I needed at the airport that the drink coupons wouldn’t cover. (Y’know…it’s amazing that I manage to get myself dressed most days nevermind hop-scotching across the county.) When I went to the ATM on Monday morning…that ATM machine slurped up my debit card like it was the last bite of ice cream. Granted, it was a little warped from too many trips through the washing machine, but I got no “please enter your code”, no returned card…nada. Now I have to navigate the entire week in Southborough Mass on $16 cash. Which is hardly enough to cover the Diet Coke runs to the vending machines. And let’s not EVEN talk about shopping for my sister’s birthday present [you can have anything you want as long as it can be purchased with a Starbuck’s gift card]. I know I COULD go to a Bank of America branch and write a counter-check, but I can either spend my lunch-hour blogging or running errands. Enjoy the blog.
Then yesterday my phone quit working. I could say “suddenly” quit working, but only in the sense that it suddenly quit working after it decided to do the backstroke in my car cupholder. Lovely. When I say “savemethecall”…I really mean it. And while I still haven’t done one single thing about replacing that debit card, I was IMMEDIATELY on the (hotel) phone to AT&T to get a replacement phone. I was worried I may eventually have to answer the awkward question of why my broken phone smells like coffee…but I hoped to have my warranty replacement in hand by then.
Tech support took me through their scripted set of questions until we finally got to the meat of the issue:
“Do you see a dot at the base of the battery pad…what color is that dot?”
ummm, pinkish? [give me my replacement phone, dammit]
“It’s pinkish? Is that the color you see?”
Why yes, it looks pinkish. Why…do I win a prize? Does that tell you how to fix it? [give me my replacement phone, dammit]
“Ma’am, if that dot turns pink it means the phone has suffered liquid damage.”
Can you dig that? AT&T has obviously been burned by one too many people who have dropped their phones into a toilet. What exactly do you say to that? “Those damn kids, I a going to kill them”. How embarrassing. I am sure I am on some AT&T watch list now.
And THAT is why I haven’t called my mother this week.
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4 comments:
I loved this! I can just picture the guys back at the lab (probably in Finland) being told "Team, AT&T won't carry our next generation phone unless it is able to self-identify liquid damage."
you're sounding a little like an engineer there Eddy P
Hey Maeve, Sorry for being the nerd. However, an "eddy" is the swirling of a fluid and the reverse current created when the fluid flows past an obstacle. It's Eddie P. to you!
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